Frequently Asked Questions
For Technical Support, please send an email to email@example.com
What is my login info?
You will need to first login to the conference site using your My SOPHE account credentials. Forgot Password? Please click here to reset your password. An email will be sent to you- if it does not come through right away, please check your junk folders.
How do I access the sessions?
You should have received a confirmation email with detailed instructions. Within that email, there is a link that directs you to the login area.
Alternatively, you can access any of the sessions by clicking on the “Enter Sessions” in the top menu bar or block at the bottom of the home page.
From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. Simply click on the correct day, and click on View Session towards the right. You will be able to access 15 minutes in advance of the start time each day.
Will I be able to view the recorded archive of these virtual conference sessions?
The virtual sessions are being recorded and all registrants of Virtual SOPHE 2020 will have access to them. All sessions will be posted as soon as possible, within 72 hours. The process will be similar to how you log in for the live programs, but you will be able to view them at your convenience.
Can I receive CE’s for the conference?
An application has been approved to award Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) up to a total of 59.5 Continuing Education Contact Hours (CECHs), including 29.5 entry-level CECHs and 30 advanced-level CECHs. In addition to the live conference, meeting participants can access all recorded sessions for CECHs (excluding the pre-conference workshops) on SOPHE's CORE system until March 1, 2023. The National Commission for Health Education Credentialing, Inc. has approved SOPHE and its chapters as designated multiple-event providers of CECHs in health education. SOPHE is approved by the National Board of Public Health Examiners as a provider of CPH Renewal Credits for those certified in public health. The conference has been approved to award up to 59.5 CPH Renewal Credits.
In order to receive credit, you must view the sessions in live or on-demand format and answer a brief survey. If you have questions about CE, please email firstname.lastname@example.org.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
If you continue to have technical issues send an email to email@example.com.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software, and bandwidth requirements well in advance Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
The browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 220.127.116.11 port 80, 443 (web and audio) 18.104.22.168 port 80, 443 (web and audio) 22.214.171.124 ports 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio) 188.8.131.52 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with Wi-Fi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance? Please send an email to firstname.lastname@example.org.
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