For Technical Support, please send an email to sophe@commpartners.com

What is my login info?

You will need to first login using your SOPHE eLearn account.

How do I access the sessions?

Live training registrants: will receive a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area. 

All others: click “Agenda” in the top menu bar or block at the bottom of the home page. From there, select the day you would like to view. Click on any session title and access the “Enter Session” button.  Simply click on the correct day, and click on Enter Session towards the right. 

Will I be able to view the recorded archive of these digital sessions?

The sessions are being recorded and all registrants will have access to them. All sessions will be posted within three business days. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.

Can I receive CE’s for the training? *Limited to live training registrants only*

Continuing Education Contact Hours (CECH)/certificates are only available to those registered for a live training. To apply for Category II CECH, you must complete the online Category II Claim Form within 90 days following completion of an event. To claim CECH in Category II, CHES/MCHES will need to record not only the program information, but also how the activity relates to the Areas of Responsibility and/or advanced-level Sub-competencies. 

NOTE: CHES and MCHES: Maximum of 30 category II CECH may be accumulated within each five-year certification period. 

MCHES: 30 CECH must be directly related to the advanced-level sub-competencies from category I and/or category II for each five-year certification cycle.

If you have questions about CE, please email education@sophe.org.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you continue to have technical issues send an email to sophe@commpartners.com.

The slides are not loading; I can’t see the slides, other technical issues.

Please ensure your organization meets hardware, software and bandwidth requirements well in advance.  

Step 1: Browser Tests

Please take the following browser test: https://zoom.us/test

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5:   72.32.161.112 port 80, 443 (web and audio) 72.32.200.104 port 80, 443 (web and audio) 72.32.221.65 ports 80, 443 (web and audio) 72.32.221.66 ports 80, 443 (web and audio) 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers  so you can hear the presenters.

Need Further Technical Assistance? Please send an email to sophe@commpartners.com.